![]() ![]() Please quote the error message when doing so and the make and model of your ereader device. If you are still receiving the error please contact our support team. There are a few ways you can try to fix issues with downloading or transferring ebooks using Adobe Digital Editions (ADE): Update to the most recent version of ADE, then try downloading or transferring the ebook again. Please follow the steps on this help page to authorise your ereader device. If Adobe Digital Editions isn't working properly. Please follow the steps on this help page to authorise Adobe Digital Editions again. Please follow the steps on this help page to deauthorise Adobe Digital Editions. Enter your Adobe Digital Editions password. ![]() For example, a user denies access to the connected app or request parameters are incorrect. (If you're on a Mac, press Command+Shift+D). Errors can occur during OAuth authorization. Delete the ebook from ADE, but don't return it to your library. Make sure that the date and time on your eReader is correct. Connect your device to your computer, then open ADE. Your device will be reauthorized automatically during the transfer. Finally once that has all been done if you retry the transfer it should complete successfully. To resolve this error, follow the steps below to deauthorize your device in Adobe Digital Editions (ADE), then download and transfer the ebook again. Then if the book has already been downloaded it needs to be deleted and redownloaded (because the Adobe ID authentication is applied at the point of download). Then once that has been done, the device needs to be connected to the computer and authorised again. The solution is to deauthorise (if it has already been authorised) and then reauthorise ADE on the computer. Either the computer or the device is not authorised with an Adobe ID, or both machines are authorised with different Adobe IDs.Īs a security measure both the ereader and ADE on the computer must be authorised with the same Adobe ID otherwise ADE blocks the transfer. This error message is normally encountered when a user is trying to transfer ebooks from Adobe Digital Editions (on their computer) to their ADE compatible ereader device (Nook, Kobo or similar). ![]()
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